Fix: Problem With Wireless Adapter Or Access Point

Windows Network Diagnostics Troubleshooter displays out a message window– Problem with wireless adapter or access point, here are the things you need to look at on your Windows 10/8/7 PC.

Our first approach should be to isolate the problem and understand if it is the source of the wireless connection of the system itself. Thus, confirm if other computers connected to your wireless router or access point are working good or not. Once we are final that the problem is with the system only, we can proceed to the following troubleshooting.

You just came to know that you can’t access your wireless network as earlier,  and then run the Windows Network Diagnostics, consequently, you see this error saying Problem with wireless adapter or access point. Don’t get scared. Normally, it’s an easy problem to fix. In this guide, you’ll learn the 2 tried-and-true fixes to solve your problem. Read on and find how.

The first thing anyone will tell you to do when you encounter certain connectivity issues is that you should run the Windows Network Diagnostics troubleshooter. Anyhow, the troubleshooter can only do so much automatically and it sometimes shows the “Problem with wireless adapter or access point” message after it completes.

There is no universal fix to the issue but there are quite a few successful ones which are applicable in different scenarios and it’s your best bet to simply try them out and check which one works for you.

What Causes Wireless Adapter Problems And Access Point Error Message?

While there are a variety of specific causes for this kind of connectivity error, which you will have to determine by a systematic process of elimination, they generally have to do with either problem with your OS interacting with the access point, or problems with the access point offering up the network to client devices (like your Windows device).

Most issues start on the desktop Windows side of the connection and can be anything from the software misinterpreting the connection anyhow, or hardware like the wireless card not being initiated properly.
There are fewer problems on the access point side, on account of its relative simplicity compared to a desktop device, but there can still be a breakdown there, such as the network not being properly broadcast.

How To Fix Wireless Adapter Problems And Access Point Error

Here are some methods that will help you in fixing Wireless Adapter problems and Access point Error messages:-

 1. Update Your Network Drivers

This is also one of the most common suggestions on various blogs and forums but the thing is that this usually gets the job done as most users are sometimes too lazy to keep their drivers up to date. Follow the instructions below in order to update the network driver you are using to connect to the Internet:

  1. First of all, you will need to uninstall the driver you currently have installed on your machine.
  2. Type “Device Manager” into the search field next to the Start menu button to open the device manager window. You can also use the Windows Key + R key combination in order to open the Run dialog box. Type devmgmt.msc in the box and click OK or Enter key.
  3. Expand the “Network Adapters” section. This will display all network adapters that the machine has installed at the moment. Right-click on the network adapter you want to uninstall and select “Uninstall device”. This will remove the adapter from the list and uninstall the networking device.
  4. Click “OK” when prompted to uninstall the device.
  5. Remove the adapter you are using from your computer and restart your PC immediately. After the PC boots, navigate to your manufacturer’s page in order to see the list of available drivers for your operating system. Choose the latest one, download it, and run it from the Downloads folder.
  6. Follow the instructions on-screen in order to install the driver and make sure the adapter stays disconnected until the installation prompts you to connect which it may or may not do. Restart your PC after the install is over and connect the adapter to your computer
  7. Go back to Device Manager and locate your network adapter under the “Network Adapters” section. Right-click on its icon and click Properties. From here navigate to the “Power Management” tab. See the box which states “Allow the system to turn off this device to save power”.
  8. Check to see if the problem is solved.

2. Command Prompt Tweak

This solution is also useful for users who are struggling to connect to their wireless networks. Sometimes the problem may be with the settings your computer has set up for that specific network and you may need to delete your network profile and reconnect again. This is especially useful if you notice that you are able to connect to other wireless networks.

  1. Look for “Command Prompt”, right-click on it, and choose the “Run as administrator” option. Copy and paste the following command and make sure you click Enter after you copy it correctly:

netsh WLAN delete profile name=” WirelessProfileName”

  1. “WirelessProfileName” is the name given to the network device you want to reset the network profile to. After you perform the step above, reconnect to the network and type in your credentials again.

3. Change Your Antivirus

Some antivirus tools can only make the situation worse. There are ways to fix the problem but they are too advanced and sometimes it’s better to simply settle for an alternative. For example, users have reported that the free version of McAfee caused the same error on their computers and the only way to solve it was to uninstall McAfee completely.

  1. Go to the Start menu and open Control Panel by searching for it. Also, you can press on the gear icon in order to open settings if you are using Windows 10.
  2. In Control Panel, select the View as Category option at the top right corner and click on Uninstall a Program under the Programs section.
  3. If you are using the Settings app on Windows 10, clicking on Apps should immediately open a list of all installed programs on your PC.
  4. Locate McAfee antivirus in Control Panel or Settings and click on Uninstall. You may need to confirm some dialog boxes and follow the instructions which will appear along with the uninstallation wizard.
  5. Click Finish when the uninstaller completes the process and restart your computer to see whether errors will still appear.

4. Reboot Your Access Point

. It could be the scenario that your Windows 10 device is working smoothly, but the router or access point hosting the network has entered a failure state at some point. Your best bet for fixing this is to power cycle the router, giving your access point the best chance to start fresh and re-establish its proper working configuration.


Here were the methods that will help you in fixing problem with wireless adapter or access point message error. The methods mentioned here are the easiest methods.

If you still face any problem in this issue Please let me know in the comments section, I will surely help you.

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